FAQ

binkmaied Customer Help Center

The information below addresses the questions our customers raise most frequently. When your question is not answered on this page, please contact the binkmaied customer care team at support@binkmaied.com.

For enquiries concerning an existing purchase, include your order number—such as 015SHOP-1218—together with the email address used when placing the order.

Purchases and Payment

Where can I enter a promotional or discount code?

Promotional codes may be submitted during checkout whether payment is made through PayPal or by debit or credit card.

  1. Select the product you intend to purchase and add it to your shopping cart.

  2. Open your cart and choose “PAY WITH DEBIT/CREDIT CARD” to continue to checkout. This checkout option may be used for both card and PayPal transactions.

  3. On a mobile device, tap “Show order summary” and enter the code in the relevant field.

  4. On a desktop computer, type the code into the box displayed on the right-hand side of the checkout screen.

  5. Confirm that the discount has been applied before completing payment through PayPal or entering your card details.

Which payment options are accepted?

binkmaied supports several secure payment methods, including:

  • PayPal
  • Visa
  • MasterCard
  • American Express
  • Diner’s Club
  • Most commonly issued debit and credit cards
  • Apple Pay
  • Google Pay

How much does delivery cost?

Our usual worldwide shipping charge is USD $5.99. The final amount may change according to the delivery destination or any promotion available at the time of purchase.

The applicable shipping fee will be calculated and displayed during checkout before payment is submitted.

Shipping and Delivery

Does binkmaied deliver internationally?

Yes. binkmaied offers worldwide shipping through a network of fulfillment facilities.

Each order is dispatched from the location that provides the most efficient delivery route to the customer’s address.

What is the expected delivery time?

Following order processing and dispatch, delivery is generally expected within 10–20 business days.

How can I monitor my shipment?

Once your parcel has been dispatched, a shipping confirmation email containing its tracking number will be sent to you.

The tracking number may be entered on a universal shipment-tracking platform, including 17track.net, to review the current delivery status.

Why is my tracking status not changing?

Tracking systems may take approximately 24–48 hours after dispatch to display a new scan or status update.

Temporary gaps in tracking activity are also normal while a parcel is being transferred between carrier facilities.

Why did I receive only part of my purchase?

Orders containing multiple products may be divided into separate packages to help items arrive sooner.

Because products may be sent from different fulfillment centers, the packages might not arrive at the same time. A separate tracking number will be provided by email for every shipment.

Order Changes and Cancellations

Can I correct the recipient’s name, telephone number, or shipping address?

Requests to update delivery information are highly time-sensitive. Contact support@binkmaied.com immediately and provide:

  • Your order number, such as 071SHOP-112938
  • The email address connected to the order
  • The complete and corrected shipping information

We will make reasonable efforts to apply the requested update while the order is still awaiting shipment processing. Information cannot be changed after the parcel has been dispatched.

Can I change a product, size, color, or quantity?

Please email support@binkmaied.com as soon as possible and include:

  • Your order number, such as 071SHOP-112938
  • The email address used for the order
  • A clear explanation of the requested change

Product-related adjustments can only be considered before the order enters the fulfillment process.

Is it possible to cancel an order?

An order may only be cancelled before it has been dispatched.

A handling fee may apply when a cancellation request is approved. Once an order has shipped, it is no longer eligible for cancellation.

Problems Reported After Delivery

My item arrived damaged. What information should I provide?

To report shipping damage, email support@binkmaied.com and include:

  • Your order number, such as 071SHOP-112938
  • Clear photographs or video footage showing the damaged product
  • A photograph of the shipping label attached to the parcel

What should I do if I believe a product is defective or has a quality problem?

Send the following information to support@binkmaied.com:

  • The order number and email address associated with the purchase
  • A detailed description of the suspected defect or quality concern
  • Clear photographs or a video demonstrating the problem

What happens if I receive an incorrect item or an item is missing?

Contact support@binkmaied.com so that our customer care team can review the order. Your message should contain:

  • The relevant order number and order email
  • A photograph of any incorrect product received, or a written list of the missing products

Emails and Order Notifications

I did not receive an order confirmation. What should I do?

First, review the spam or junk folder in your email account.

When the confirmation cannot be found, contact support@binkmaied.com and provide the name and email address you believe were entered at checkout. Our team will locate the purchase and resend the confirmation email.

When should I receive my tracking number?

Tracking information is normally emailed within 1–2 business days after an order has been processed.

When this period has passed, check your spam or junk folder before contacting support@binkmaied.com for an update.